Privacy Policy

Online British Homes (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect when you shop with us, how we use it, and the choices you have.

Information We Collect

When you place an order or create an account, we collect information such as your name, delivery address, email address, phone number and payment details (processed securely by our payment provider — we never store full card details ourselves). We also collect basic browsing information to help us improve the site.

How We Use Your Information

We use your information to process and dispatch your order, keep you updated on delivery, respond to customer service enquiries, and, where you’ve opted in, send you occasional newsletters about new arrivals and seasonal offers. We do not sell your personal information to third parties.

Sharing Your Information

We share information only where necessary — for example with our courier partners to deliver your order, and with our payment processor to take payment securely.

Your Rights

You can ask us to access, correct, or delete your personal information at any time, and you can unsubscribe from marketing emails using the link in any newsletter. Get in touch via our Contact Us page and we’ll sort it promptly — real people, real help.

Cookies

We use cookies to keep your basket working correctly and to understand how our site is used, so we can keep improving it.

If you have any questions about this policy, please contact us — we’re always happy to help.