Shipping Policy

Last updated: 25 July 2026

1. Who We Deliver To

We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland) only. If you require delivery outside the UK, please contact us at [email protected] before placing your order to discuss options; we cannot guarantee international delivery is available.

2. Our Courier

We use Royal Mail Tracked 48 as our standard delivery service for the vast majority of orders. Royal Mail Tracked 48 typically delivers within 2–3 working days from dispatch, though this is an estimate and not a guaranteed timeframe. Tracking information will be provided by email once your order has been dispatched.

We reserve the right to use an alternative courier or delivery service at our discretion where necessary (for example, due to parcel size, weight, or courier availability), without affecting your statutory rights.

3. Dispatch Times

Orders are processed and dispatched as follows:

Orders placed before 2pm on a working day are typically dispatched the same working day.
Orders placed after 2pm, or on a non-working day, are typically dispatched the next working day.
"Working days" means Monday to Friday, excluding bank holidays in England and Wales.
Each of our products is carefully quality-checked and packaged individually prior to dispatch, which may occasionally extend processing time during high-demand periods.

Dispatch times are estimates given in good faith and are not guaranteed. We will notify you by email as soon as your order has been dispatched, along with tracking information where available.

4. Delivery Timeframes

Estimated delivery timeframes provided at checkout or in confirmation emails are estimates only and are not guaranteed delivery dates, as we rely on third-party couriers over whom we have no direct control once a parcel has been dispatched. We always use reasonable efforts to ensure prompt delivery, and in any event will deliver within 30 days of order acceptance, in accordance with our Terms and Conditions.

5. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order, and will be clearly displayed before you complete your purchase. We reserve the right to change our shipping rates at any time, though the rate applicable to your order is the one shown and agreed at the time of checkout.

6. Your Responsibility — Delivery Address Accuracy

It is your responsibility to provide a complete and accurate delivery address, including postcode, at the time of order. We are not responsible for orders delayed, misdelivered, or lost as a result of an incorrect or incomplete address provided by you. If you notice an error in your delivery address after placing your order, please contact us immediately at [email protected] — we will do our best to amend it, but cannot guarantee a change once an order has been dispatched.

Where a parcel is returned to us by the courier due to an incorrect address, failed delivery attempts, or non-collection from a depot, we reserve the right to charge the cost of re-delivery before dispatching the order again.

7. Tracking

Where a tracked service is used, you will receive a tracking reference by email once your order is dispatched. Tracking information is provided directly by Royal Mail (or the relevant courier) and reflects data from their systems; we are not responsible for the accuracy or timeliness of third-party tracking updates.

8. Missed or Failed Deliveries

If you are not available to receive your delivery and it cannot be left in a safe place or through your letterbox, the courier will typically leave a card with instructions to rearrange delivery or collect from a local depot. If a parcel is not collected or delivery is not rearranged within the courier's specified timeframe, it will usually be returned to us. We will contact you in this situation, and reserve the right to charge reasonable re-delivery or storage costs before sending your order again.

9. Lost or Delayed Parcels

If your tracking shows no movement for an extended period, or the estimated delivery window has passed without your parcel arriving, please contact us at [email protected] with your order number. We will investigate with our courier. Royal Mail generally does not classify an item as officially "lost" until a defined number of working days has passed beyond the expected delivery date; we ask for your patience while we make enquiries on your behalf, and will keep you updated throughout.

Where a parcel is confirmed lost in transit by the courier, we will, at our discretion, arrange a replacement or refund once the courier's investigation has concluded.

10. Damaged Parcels

We carefully quality-check and package every item before dispatch to minimise the risk of damage in transit. If your order arrives visibly damaged, please:

Retain all original packaging and the damaged item(s);
Take clear photographs of the damage, the item, and the packaging as received; and
Contact us at [email protected] within 48 hours of delivery with your order number and photographs, so that we may assess the issue and arrange a suitable resolution.

We reserve the right to decline a damage claim where notification is significantly delayed or where the original packaging and item are not retained for inspection, as this may prevent us from making a claim with our courier.

11. Multiple Items and Split Deliveries

Where your order contains multiple items, we may, at our discretion, dispatch these separately or in a single parcel. If your order is split, you will be notified by email, and each shipment will typically include its own tracking reference. Delivery timeframes for split orders may vary between shipments.

12. Events Outside Our Control

We are not liable for delays in dispatch or delivery caused by events outside our reasonable control, including but not limited to adverse weather, industrial action affecting Royal Mail or other couriers, national or local emergencies, or other circumstances beyond our control. Where such an event affects your order, we will notify you as soon as reasonably possible and take reasonable steps to minimise the impact.

13. Changes to This Policy

We may update this shipping policy from time to time, for example to reflect a change of courier, delivery area, or pricing. Any changes will be posted on this page with a revised "Last updated" date, and will not affect orders already placed and accepted before the change.

14. Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact us at [email protected], referencing your order number.