Payment Policy

Last updated: 25 July 2026

1. Accepted Payment Methods

We accept payment by major credit and debit cards, processed securely through Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. Accepted card types are displayed at checkout and may include Visa, Mastercard, and American Express, subject to change at our discretion.

All prices on our Site are shown in Pounds Sterling (GBP, £) and include VAT where applicable, unless otherwise stated.

2. How Payment Is Processed

When you enter your payment card details at checkout, this information is transmitted directly and securely to Stripe via an encrypted connection. We do not receive, view, store, or have access to your full card number, expiry date, or security code (CVC) at any point. Payment data is handled entirely under Stripe's own security infrastructure and privacy policy, available at stripe.com/gb/privacy.

We only receive limited transaction information from Stripe necessary to process your order, such as payment status, transaction ID, the last four digits of your card, and card type. This is retained as part of your order record for accounting, customer service, and fraud-prevention purposes.

3. When Your Card Is Charged

Payment authorisation is taken at the time you place your order, to confirm your card is valid and funds are available. Your card will be charged in full when your order is accepted and dispatched, in accordance with our Terms and Conditions. Where an order is split into multiple dispatches, we may charge the full order value at the time of the first dispatch, or in instalments corresponding to each dispatch, at our discretion.

If we are unable to accept your order (for example, due to stock unavailability or a pricing error), any payment authorisation will be released or refunded in full, and you will not be charged.

4. Failed or Declined Payments

If your payment is declined or fails for any reason, your order will not be processed or confirmed. We are not responsible for any fees your bank or card issuer may charge you as a result of a declined or failed payment attempt. Please contact your bank or card issuer directly if you believe a payment has been declined in error.

5. Pricing Errors

We take reasonable care to ensure prices displayed on our Site are correct at the time of publication. However, errors may occasionally occur. If we discover a pricing error in your order after you have placed it:

• If the correct price is lower than the price stated at checkout, we will charge the lower amount.
• If the correct price is higher than the price stated at checkout, we will contact you before dispatch to confirm whether you wish to proceed at the correct price; if we do not hear back within a reasonable time, or you do not wish to proceed, we will cancel the order and issue a full refund.
• We reserve the right to cancel any order affected by an obvious pricing error (for example, a product listed at a fraction of its intended price due to a technical fault), and will notify you and refund any payment taken in full.

6. Fraud Prevention and Order Verification

We reserve the right to carry out reasonable checks to verify the identity and payment details of any customer, and to decline, delay, or cancel any order where we reasonably suspect fraudulent activity, unauthorised card use, or a breach of these policies. This may include requesting additional verification information, such as confirmation of the cardholder's identity or billing address, before an order is dispatched.

Where an order is cancelled for these reasons, any payment taken will be refunded in full, and we will not be liable for any loss or inconvenience arising from the delay or cancellation, other than the refund of amounts paid.

We use Stripe's built-in fraud detection tools (including Stripe Radar) and may use additional security services (such as Cloudflare) to help protect the Site and our customers from fraudulent transactions and malicious activity.

7. Currency and International Cards

All transactions are processed in Pounds Sterling (GBP). If you are paying with a card issued in a different currency, your bank or card issuer may apply a currency conversion and/or foreign transaction fee; this is determined by your card issuer and is outside our control.

8. Refunds

Where a refund is due (for example, following a cancellation, return, or resolved complaint), it will be issued to the original payment method used for the order. Refunds are typically processed within 14 days of approval, though it may take your bank or card issuer additional time to reflect the refund in your account. Please see our separate Refund Policy for full details of when refunds apply.

9. Chargebacks and Disputes

If you have a concern about an order, we ask that you contact us directly at [email protected] in the first instance so we can resolve the issue promptly. Raising a chargeback or payment dispute directly with your bank without first contacting us may delay resolution, as we will need to respond to the dispute through Stripe with evidence of the order, dispatch, and delivery.

We reserve the right to dispute any chargeback we believe to be unfounded, using evidence including order confirmation, dispatch records, courier tracking and delivery confirmation, and prior correspondence with you. We further reserve the right to decline future orders from customers who have raised a chargeback found to be unfounded following investigation.

10. Security of Your Payment Information

We take the security of your payment information seriously. Our checkout is secured using industry-standard TLS/SSL encryption, and all payment processing is handled by Stripe in compliance with PCI-DSS standards. We will never ask you to provide your full card details, PIN, or online banking password by email, telephone, or any other communication method — if you receive such a request purporting to be from us, please do not respond and contact us immediately.

11. Changes to This Policy

We may update this payment policy from time to time to reflect changes in our payment processing arrangements, accepted payment methods, or legal requirements. Any changes will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about payment, billing, or a specific transaction, please contact us at [email protected], referencing your order number.